Settings
Manage your Agent Hub setup, connections, preferences, permissions, and operational readiness.
Permissions
See what your role can do, what is restricted, and request access without technical language.
Role Summary
Role
Team Lead
Team
NYC Brokerage
Manager
Brokerage Manager
Allowed Actions
View team leads
Assign leads
Send email
Make calls
Request SMS bulk approval
Create campaigns
View team reporting
Restricted Actions
Manage provider credentials
Enforce SSO
Override opt-outs
Export audit logs
View restricted Data Hub fields
Visible Hubs
Data Access Notes
Data Hub-sensitive fields are permission-gated.
Recordings and transcripts follow Calling policy.
Bulk SMS approval is admin-controlled.
Hub Access Control
| Hub | Agent | Team Lead | Brokerage Manager | Marketing | Admin | IT Security | Compliance | Leadership | Restricted | Status |
|---|---|---|---|---|---|---|---|---|---|---|
Command Center Daily command surface, alerts, nudges, and cross-hub priorities. | ready for wiring | |||||||||
Communications Hub Leads, contacts, email, SMS, calling, WhatsApp readiness, and communication workflows. | auth required | |||||||||
Marketing Hub Campaigns, assets, brand kit, calendar, approvals, and marketing production. | ready for wiring | |||||||||
Deal Hub Deals, documents, signatures, compliance, commissions, and work queues. | auth required | |||||||||
Data Hub Sensitive portfolio, resident, household, renewal, and source-data access. | auth required | |||||||||
Community Hub Community relationships, resident engagement, events, and neighborhood activity. | mock preview | |||||||||
Charney Academy Training, onboarding, courses, certifications, and internal enablement. | mock preview |