Charney Academy

Learning, certification, onboarding, and agent development.

Charney Academy

Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.

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Client Communication Certification

Modules

1. First Response Standards 2. Follow-Up Cadence 3. Email Etiquette1/3

4. SMS and WhatsApp Etiquette

5. Call Scripts and Voicemail Strategy

6. AI-Assisted Replies

7. Handling Objections

Module 5

Call Scripts and Voicemail Strategy

This module content opens after the previous module assessment is passed.

Assessment locked

Complete The Previous Assessment First

This module is locked until the prior module assessment is passed. The course path is sequential so learners complete the lesson viewing progress, take the assessment, and only then open the next module.

Pass Email Etiquette Checkpoint

Pass SMS and WhatsApp Etiquette Checkpoint

Locked Module

Resources, transcript, and lesson tools open after the required assessment is passed.