Charney Academy
Learning, certification, onboarding, and agent development.
Charney Academy
Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.
Client Communication Certification
Modules
1. First Response Standards2. Follow-Up Cadence3. Email Etiquette1/3
4. SMS and WhatsApp Etiquette
5. Call Scripts and Voicemail Strategy
6. AI-Assisted Replies
7. Handling Objections
Module 7
Assessment lockedHandling Objections
This module content opens after the previous module assessment is passed.
Complete The Previous Assessment First
This module is locked until the prior module assessment is passed. The course path is sequential so learners complete the lesson viewing progress, take the assessment, and only then open the next module.
Pass Email Etiquette Checkpoint
Pass SMS and WhatsApp Etiquette Checkpoint
Pass Call Scripts and Voicemail Strategy Checkpoint
Pass AI-Assisted Replies Checkpoint
Locked Module
Resources, transcript, and lesson tools open after the required assessment is passed.