Charney Academy

Learning, certification, onboarding, and agent development.

Charney Academy

Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.

Courses
Intermediate4 hoursOptional

Construction & Product Knowledge Certification

Gives agents enough construction and product knowledge to confidently explain building quality and product decisions.

Explain construction phases at a practical level
Describe product decisions clearly
Escalate technical questions to the right expert

Answer a buyer or renter's building-quality questions using product facts, not generic claims.

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Construction & Product Knowledge Certification

Construction & Product Knowledge credential validates product knowledge, construction literacy, technical escalation through viewed lessons, module checkpoints, and a final scenario assessment.

Assignments

Assignments live outside the module player so module progression stays focused on lessons followed by the assessment step.

0/7 submitted

Course Modules

1. Construction Process Basics

3 lessons | Checkpoint assessment

Construction Process Basics must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Construction Process Basics Checkpoint

Lessons in progress

2. Building Systems

Locked

3 lessons | Checkpoint assessment

Building Systems must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Building Systems Checkpoint

Pass Construction Process Basics Checkpoint

Pass previous assessment

3. Finish Quality

Locked

3 lessons | Checkpoint assessment

Finish Quality must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Finish Quality Checkpoint

Pass Construction Process Basics Checkpoint

Pass previous assessment

4. Amenity Strategy

Locked

3 lessons | Checkpoint assessment

Amenity Strategy must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Amenity Strategy Checkpoint

Pass Construction Process Basics Checkpoint

Pass previous assessment

5. Common Buyer Questions

Locked

3 lessons | Checkpoint assessment

Common Buyer Questions must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Common Buyer Questions Checkpoint

Pass Construction Process Basics Checkpoint

Pass previous assessment

6. Product Differentiation

Locked

3 lessons | Checkpoint assessment

Product Differentiation must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.

Next step after lessons: Product Differentiation Checkpoint

Pass Construction Process Basics Checkpoint

Pass previous assessment

Course Authors

BT

Brandon Tajfel

Construction Lead | Construction

RT

Rosie Tilley

Development Director | Development

GS

Gabriel Siegal

Development Associate | Development

Resources

Construction Process Basics source briefing

Construction Process Basics completion checklist

Construction Process Basics workflow map

Construction Process Basics completion checklist

Construction Process Basics virtual scenario case

Construction Process Basics manager-review template

Building Systems source briefing

Building Systems completion checklist

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