Charney Academy
Learning, certification, onboarding, and agent development.
Charney Academy
Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.
Internal Systems & Operating Rhythm Certification
Teaches how daily work flows through Charney systems, teams, meetings, task ownership, reporting, and escalation paths.
Build a weekly operating rhythm plan for a new joiner or agent team and attach the expected evidence points.
Progress
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Internal Systems & Operating Rhythm Certification
Internal Systems & Operating Rhythm credential validates ownership, documentation, escalation judgment through viewed lessons, module checkpoints, and a final scenario assessment.
Assignments
Assignments live outside the module player so module progression stays focused on lessons followed by the assessment step.
Communication Standards Assignment
Communication Standards
Meetings, Events, and Internal Updates Assignment
Meetings, Events, and Internal Updates
Task Ownership Assignment
Task Ownership
Documentation and File Discipline Assignment
Documentation and File Discipline
Reporting Cadence Assignment
Reporting Cadence
Escalation and Support Assignment
Escalation and Support
Final Capstone Assignment
Course Modules
1. Communication Standards
3 lessons | Checkpoint assessment
Communication Standards must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Communication Standards Checkpoint
2. Meetings, Events, and Internal Updates
Locked3 lessons | Checkpoint assessment
Meetings, Events, and Internal Updates must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Meetings, Events, and Internal Updates Checkpoint
Pass Communication Standards Checkpoint
3. Task Ownership
Locked3 lessons | Checkpoint assessment
Task Ownership must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Task Ownership Checkpoint
Pass Communication Standards Checkpoint
4. Documentation and File Discipline
Locked3 lessons | Checkpoint assessment
Documentation and File Discipline must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Documentation and File Discipline Checkpoint
Pass Communication Standards Checkpoint
5. Reporting Cadence
Locked3 lessons | Checkpoint assessment
Reporting Cadence must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Reporting Cadence Checkpoint
Pass Communication Standards Checkpoint
6. Escalation and Support
Locked3 lessons | Checkpoint assessment
Escalation and Support must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Escalation and Support Checkpoint
Pass Communication Standards Checkpoint
Course Authors
Hanna Botbol
Director of Operations | Operations
Justin Pelsinger
Principal | Executive
Ian Smith
Technology Lead | Technology
Resources
Communication Standards source briefing
Communication Standards completion checklist
Communication Standards workflow map
Communication Standards completion checklist
Communication Standards virtual scenario case
Communication Standards manager-review template
Meetings, Events, and Internal Updates source briefing
Meetings, Events, and Internal Updates completion checklist