Charney Academy

Learning, certification, onboarding, and agent development.

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Charney Academy

Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.

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Tracks

Lead Conversion & Communications

Speed-to-lead, follow-up cadence, SMS, email, calling, objections, and conversion metrics.

Respond with speed and relevanceUse compliant multi-channel follow-upTurn source context into a qualified next step
Required path
In Progress

Client Communication Certification

Improves email, SMS, calling, WhatsApp, follow-up, AI-assisted replies, and client communication quality.

Beginner3hRequired
Frank Giordano30%
Open course
Enrolled

Lead Conversion Certification

Trains agents to turn leads into qualified opportunities with source awareness, response timing, segmentation, and roleplay scenarios.

Intermediate4hRequired
Andrew Steiker-Epstein17%
Open course