Charney Academy
Learning, certification, onboarding, and agent development.
Charney Academy
Train every user, certify every course, and scale Charney knowledge through structured learning paths, assessments, authors, reports, and internal credentials.
Agent Hub User Certification
Orients users to Command Center, core hubs, permissions, sensitive data handling, mobile use, and notification expectations.
Run a simulated day in Agent Hub, moving a lead, task, listing asset, deal note, and data request through the correct places.
Progress
44%
Agent Hub User Certification
Agent Hub User credential validates platform fluency, data hygiene, workflow routing through viewed lessons, module checkpoints, and a final scenario assessment.
Assignments
Assignments live outside the module player so module progression stays focused on lessons followed by the assessment step.
Command Center Assignment
Command Center
Communications Hub Assignment
Communications Hub
Marketing Hub Assignment
Marketing Hub
Deal Hub Assignment
Deal Hub
Community Hub Assignment
Community Hub
Market Intelligence Assignment
Market Intelligence
Data Hub, Permissions, and Sensitive Data Assignment
Data Hub, Permissions, and Sensitive Data
Mobile Use and Notifications Assignment
Mobile Use and Notifications
Final Capstone Assignment
Course Modules
1. Command Center
3 lessons | Checkpoint assessment
Command Center must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Command Center Checkpoint
2. Communications Hub
3 lessons | Checkpoint assessment
Communications Hub must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Communications Hub Checkpoint
3. Marketing Hub
3 lessons | Checkpoint assessment
Marketing Hub must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Marketing Hub Checkpoint
4. Deal Hub
3 lessons | Checkpoint assessment
Deal Hub must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Deal Hub Checkpoint
5. Community Hub
Locked3 lessons | Checkpoint assessment
Community Hub must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Community Hub Checkpoint
Pass Deal Hub Checkpoint
6. Market Intelligence
Locked3 lessons | Checkpoint assessment
Market Intelligence must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Market Intelligence Checkpoint
Pass Deal Hub Checkpoint
7. Data Hub, Permissions, and Sensitive Data
Locked3 lessons | Checkpoint assessment
Data Hub, Permissions, and Sensitive Data must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Data Hub, Permissions, and Sensitive Data Checkpoint
Pass Deal Hub Checkpoint
8. Mobile Use and Notifications
Locked3 lessons | Checkpoint assessment
Mobile Use and Notifications must be documented in the correct Agent Hub workflow with owner, next step, source context, and escalation notes when risk appears.
Next step after lessons: Mobile Use and Notifications Checkpoint
Pass Deal Hub Checkpoint
Course Authors
Ian Smith
Technology Lead | Technology
Andrew Steiker-Epstein
Brokerage Director | Brokerage
Dani Rubenstein
Marketing Director | Marketing
Resources
Command Center source briefing
Command Center completion checklist
Command Center workflow map
Command Center completion checklist
Command Center virtual scenario case
Command Center manager-review template
Communications Hub source briefing
Communications Hub completion checklist